Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Monday, July 21, 2025

In the fast-paced world of real estate, the adage "out of sight, out of mind" can be a silent killer for agents' careers. While it might seem tempting to step back and let business come to you, this passive approach can lead to significant setbacks.

While prudent cost-cutting can be a vital aspect of sound business management, eliminating reasonable promotional efforts is a risky strategy that can lead to significant long-term losses. For real estate agents, maintaining visibility and engagement is not just an expense, but a crucial investment in the future of their business, as the following article explains.

 Lost Connections and Opportunities

Real estate is fundamentally a relationship-based business. When agents fade from view, they risk losing valuable connections they've worked hard to establish. Past clients, potential leads, and even fellow professionals may simply forget about an agent who isn't actively maintaining contact. This invisibility translates directly to missed opportunities ... whether it's a new listing, a referral, or a chance to expand into a new market segment.

Competitive Disadvantage

In a field as competitive as real estate, staying visible is not just beneficial ... it's essential for survival. While one agent might choose to lay low, their competitors are likely ramping up their engagement efforts. From social media presence to community involvement, active agents capture the attention and business that could have been yours. In essence, being out of sight means voluntarily ceding ground to your competition.

Relationship Decay

Business relationships, much like personal ones, require nurturing to remain strong and productive. Regular contact, whether through newsletters, personal check-ins, or market updates, keeps an agent top-of-mind. Without this ongoing nurturing, even once-strong client relationships can weaken over time, reducing the likelihood of repeat business or referrals ... both critical components of a thriving real estate practice.

Missing Market Changes

The real estate market is dynamic, with trends and conditions changing rapidly. Agents who disconnect, even temporarily, risk missing important shifts in their industry. This could include changes in buyer preferences, new regulations, or emerging technologies that could impact their business. Staying engaged ensures agents remain adaptable and informed, ready to pivot their strategies as needed.

Stunted Professional Growth

Active engagement in the industry often leads to professional growth opportunities. Networking events, continuing education, and collaborative projects all stem from being a visible and active member of the real estate community. By choosing to be "out of sight," agents may miss chances to enhance their skills, expand their knowledge, and grow their professional network.

The Compounding Effect of Visibility

Consistent visibility compounds over time, building an agent's reputation and expanding their sphere of influence. Regular engagement ... whether through social media, community events, or personalized communications ... creates multiple touchpoints that reinforce an agent's presence in clients' minds. This ongoing visibility increases the likelihood that when real estate needs arise, that agent will be the first point of contact.

Successful real estate agents understand that their business thrives on visibility, engagement, and consistent relationship-building. By staying actively connected with their network and community, agents can ensure a steady flow of opportunities, maintain a competitive edge, and build a sustainable, growing business in the ever-evolving real estate market.

Even the best agents experience lulls, often, it's a matter of reconnecting with your audience through consistent branding.  Investigate InTouch Systems, an automated content provider for direct email and social media.
Monday, July 21, 2025

The most common advice given to agents when they get their license is to make a list of everyone they know and let them know they are now in the real estate business.  A sound recommendation but all too often, after the initial announcement, there is no more effort to promote the fact that they're in real estate.

Some of the recipients will never see the announcement, and for others, they won't remember.  Good marketing recognizes that most people need to see a commercial 10 ... 12 times before they understand it and can remember it.  Don't be an agent who says, "I told my friends once that I'm now in real estate; they'll remember me."

Social media and video posts have made staying top of mind faster, less expensive, and much easier.

Posts, stories, reels, and live video delivering helpful homeowner content are effective ways to be certain that everyone thinks of you when they think of real estate without constantly asking them if they want to buy or sell.

Zig Ziglar's favorite saying was "Help enough people get what they want and you'll get what you want."  By consistently helping people be better homeowners by providing excellent information on a wide range of real estate topics, you'll build a brand in their mind they'll remember and value.

Add value to the people in your sphere of influence, your past customers, and other people in your database by communicating with them in a way that gives them the confidence and knowledge to choose you when they decide to buy or sell.

To help you with setting up your database, download our Sphere of Influence "Turning Connections into Clients" information guide and while you're there, discover what InTouch Systems can do to help make your life simpler. 

Monday, June 23, 2025

When someone responds with "No problem," they're typically indicating that whatever was requested or done doesn't inconvenience them or cause any difficulty. It's a casual and polite way of acknowledging the situation without any negative implications, suggesting that the action was not burdensome or bothersome for them to accommodate. Essentially, it's a reassurance that there's no trouble or issue with the request or task at hand.

While "No problem" is commonly used and generally well-received in many situations, some individuals may interpret it as dismissive or implying that the request could have been perceived as a problem. To avoid misunderstandings, there are alternatives that provide a more positive and affirming response and conveying a sense of willingness and eagerness to assist without any hint of inconvenience, ensuring that the interaction remains respectful and courteous.

"Of course" and "my pleasure" are both excellent alternatives to "No problem" that convey a positive attitude and willingness to help.

"Of course" implies a sense of certainty and assurance. It suggests that fulfilling the request or doing the task is entirely natural and expected. This response connotes a willingness to assist without hesitation, emphasizing the speaker's readiness to accommodate the request. It also implies a level of politeness and professionalism, indicating that the speaker is happy to oblige without any reservations.

"My pleasure" emphasizes the speaker's enjoyment or satisfaction in helping others. This response conveys a genuine willingness to assist and a positive attitude toward the request or task. By using "my pleasure," the speaker expresses that they find fulfillment in being of service, enhancing interpersonal interaction with a sense of gratitude and appreciation for the opportunity to help.

Both "of course" and "my pleasure" contribute to fostering positive communication and relationships by emphasizing willingness, politeness, and a helpful attitude. These alternatives to "no problem" can leave a lasting impression of professionalism, kindness, and genuine care for the needs of others.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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